FAQ's


ORDERS
You will need a valid eyeglasses prescription and your pupillary distance (PD) which must be issued by a registered optometrist or ophthalmologist and should not be older than 2 years.
Pupillary Distance (PD) - Your PD (Optional) is the distance in millimeters between your pupils in each eye and helps us position your lenses. You can ask your optometrist or ophthalmologist to include this number with your prescription.
At Eyewear Labs we strive for great service and as a result our orders are processed promptly. We will however do our best to accommodate any changes to your order. To change or cancel an order email us at support@eyewearlabs.com
To check the status of your order please log in to your account using your registered email address and password.
Please place separate orders for each pair of glasses using different prescriptions.

PRESCRIPTIONS
Before placing your order please ensure your prescription:
- is valid and written by a licensed optometrist/ophthalmologist; i.e. a prescription that is less than 2 years old (may differ from case to case).
- is for glasses and not contact lenses.
- includes your pupillary distance (PD). Your PD is the distance in millimeters between your pupils.
You can obtain your prescription from your local optometrist. Don’t forget to ask him to include your pupillary distance (PD).
Lenses: We currently offer standard single vision lenses as well as high index single vision lenses. High index lenses are even thinner, lighter and flatter than our standard lenses. We recommend high index lenses when your prescription has a SPH (Sphere) of greater than +4 or less than -4.
All our lenses are European engineered, lightweight and have anti-scratch, anti-reflective, water repellent and UV protection coatings (lens features that competitors would normally charge you extra for).

PRODUCTS
Eyewear Labs currently only offers single vision lenses. All our lenses are lightweight.
If you feel your Eyewear Labs frames need an adjustment you can use our own mini eyewear screw driver which comes free with the order.
Day-to-day cleaning:
Use our premium quality special micro fiber cloth provided in your Eyewear Labs Pouch.

SHIPPING, RETURNS AND EXCHANGES
Delivery times to cities within India will take 5 to 7 working days.
Can’t wait to get your new pair of glasses? Not to worry, let us know by mailing us at support@eyewearlabs.com and we will expedite your order for an additional fee.
Hurray!!! Its Free.
 
 
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