Privacy Policy

Effective Date: March, 2017

At Eyewear Labs, we’re all about helping you see things a little more clearly—what better place to start than right here, with our company? We believe that you have a right to know what information we collect from you, and we want you to understand our commitment to protecting your privacy. (Because we take your privacy very seriously!) We’ve created this Privacy Policy to let you know what to expect when you interact with us.

Please read below to learn about our data/information collection and sharing practices.

1. What Information Does Eyewear Labs Collect?

The information we collect from you falls into two categories: personally identifiable information (“Personal Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”).

Information we may collect from you includes:

  • your name, username, email address, and password
  • any eyewear prescription data you provide to us (including data from the pupillary distance measurement function of the Services)
  • information from Third Party Services that you explicitly give us access to
  • your contact information, such as your phone number, social media handle, or email (depending on how you contact us)
  • your credit card information (although we use a third party payment processor, as described below), billing address and shipping address, if you make purchases through the Services
  • live chats and customer service phone calls
  • survey responses to the extent you include Personal Information

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis.

2. How We Collect Information

We may collect your information in the following ways:

When You Provide Us With Information to Make a Purchase
We make products we like in hopes you will find something you like, too. If you use our Services to make a purchase, we may request certain Personal Information from you to facilitate the transaction and get you the goods. You may also provide us with Personal Information when you use certain services. This may include (i) contact information such as your name, email address, and shipping address, and (ii) prescription information, including any images of prescriptions you may provide to us or any information you give us through the pupillary distance measurement function of the Services. We, or companies that provide services on our behalf, may also collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date or other financial information). We store only a very limited portion of your credit card information, in a manner that is generally permitted by credit card issuers. Our payment processor, that credit card issuers require to have sufficient security, stores and processes your credit card or other payment information using industry-standard security measures. By making a purchase through the Services, you give us consent to use and provide your financial information as we consider necessary to process the transaction.

Communications You Initiate with Us
We do everything possible to make sure you have an amazing shopping experience. If you contact us in person, by phone, email, instant message, live chat, social media, or by some other means (either through our Services or through Third Party Services), we may keep a record of your contact information and correspondence for later reference (to help improve our service!). When we send you emails, we may track whether you open them to figure out how to deliver more delightful and helpful emails and improve our Services.

Cookies (not to be confused with the sugary morsel) are small files that web servers may place on your computer when you visit a website. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. You can also delete cookies from your hard drive once you leave a website. We may also collect information when you are visiting our stores.

3. We care about protecting your Personal Information:

We take adequate measures to ensure security of your personal information. Personal Information shared by users is solely for use by us. We do not sell or voluntarily share any of your information with any unrelated third party. We shall share the information with third party only for the purpose of processing and delivery of your order. Any information which you share on a public/social forum, where it is publicly accessible, does not constitute personal information and is thus not subject to protection under this privacy policy. Notwithstanding the terms above, we may need to disclose your personal information if required to do so by law or to exercise our own rights and policies or for any other valid reason. Only in such cases, shall we disclose your personal information in good faith considering that it is necessary to do so. When you provide us your personal information, you agree to have read and understood that we may need to disclose your personal information as per this clause and you provide your consent for the same. However, in spite of the measures we take to protect your personal information, we cannot guarantee complete security. Any personal information provided by you to us is at your own risk.

4. Opting Out

If you decide you don’t want to receive email or other mail from us, you can select the “opt out” provision in our communications to unsubscribe. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery.

Except as we discuss in this Privacy Policy, we will not share your Personal Information with third parties who wish to market other products and services to you. We never want to cause you any hassles!

5. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

6. Changes to the Privacy Policy

Our privacy policy is subject to change at any time without notice at the discretion of the management. Do make sure you are aware of any changes by review this policy periodically. By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

7. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: