Refund and Return Policy

We offer easy returns policy which allows you to return any product purchased from us within 8 days of receipt of the product

In case of returns, we will refund money to your bank account deducting the courier charges (Rs.120/-) or issue Store Credit in your account which you could use against your next purchase from our website.

  • In the event of any unavoidable circumstances, or due to any reason the order isn’t shipped out by Eyewear Labs then the order will be cancelled and you will be refunded fully. If your shipping address is not serviced by our logistics division we may cancel your order and refund you.
  • If the order has been processed and the product is delivered to the customer is faulty, damaged in transit, delivered partially or delivery of wrong product takes please we will issue a refund.
  • However, if a customer submits wrong information for lenses for glasses frames then Eyewear Labs will only refund money for eyewear frames. No refund will be issued for any lenses of any type, prescription, size and color if they were wrongly ordered by the customer.
  • We caution our customers from accepting delivery of any item whose packaging seems to be damaged or tampered in any form. If you spot this issue during delivery, please do not accept courier and inform our support immediately so that we can take further action.
  • It is customer’s responsibility to not accept damaged shipment or if the package is already opened. After opening of package if the product is damaged, customer should write or call us at our customer support and log in the issue within on the same date of product received. If customer does not log in the complaint within the time frame mentioned above, then Customer will not get free returns in such cases.
  • Inform us at our customer support help desk via call us: +917738873602 OR
  • Once we receive the product, our quality assurance team would inspect the product (Its condition).
  • Our Escalations team would call and confirm the reason for sending the product back and take a feedback from you.
  • Only in cases where the product is in its original condition, we would refund money to your bank account or issue Store Credits which you could use against your next purchase.
  • Call us: +917738873602 OR
  • We will arrange reverse pickup for you.
  • Handover the product to the courier person.
  • The product would be delivered to us. We will send a new pair after receiving the old product.

Refund Process Time

Pay mode Refund Mode Refund from the date we receive the product
Credit Card Credit Card 5-10 Working Days*
Net Banking Bank Account Online Transfer via NEFT/RTGS/IMPS 5-10 Working Days*
Debit Card Bank Account Online Transfer via NEFT/RTGS/IMPS 5-10 Working Days*
COD Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS 8-10 working days*
If at any time you would like to cancel an order, you can put a cancellation request by contacting our customer care via call/email/chat. We shall call to understand reason for cancellation. Once the order is cancelled, we shall send you a confirmation email. If it a prepaid order, we will refund money to your bank account deducting the TDR amount (3% of total order purchased).