To start the return process for your order, please enter your email address or phone number and the order number below.

If Paid by Paypal Full Refund Wont be Provided. As We are giving away Huge Cash Back.  

You can either schedule a pickup or mail the return package by yourself.

The pickup fee is ₹150/package, which will be deducted from your refund total.

1-When can I return the product?

We offer easy returns policy which allows you to return products purchased from us.

Sunglasses/Eyeglasses can be returned within 14 days of receipt of the product.

Prescription Eyeglasses/Zero Power Eyeglasses/ PrescriptionSunglasses Once Made cannot be Refunded.

Personalized Products Once Made cannot be Refunded.

Plain T-Shirts can be returned within 10 days of receipt of the products.

Printed T-Shirts cannot be Refunded/Returned Once Processed.

Customer has to Return the product to get the Refund. Customer will be liable for Shipping the product back to us. No Refund will be given on Shipment. 

We caution our customers from accepting delivery of any item whose packaging seems to be damaged or tampered in any form. If you spot this issue during delivery, please do not accept courier and inform our support immediately so that we can take further action.

All refunds will be credited in your ***Eyewearlabs Wallet within 48hrs after the product is received at our Warehouse.

 

 

If Paid by Paypal Full Refund Wont be Provided. As We are giving away Huge Cash Back.  

You can either schedule a pickup or mail the return package by yourself.

The pickup fee is ₹150/package, which will be deducted from your refund total.

 

2-What is the criteria for return & refund?

  •  In the event of any unavoidable circumstances, or due to any reason the order isn’t shipped out by Eyewear Labs then the order will be cancelled and you will be refunded fully. If your shipping address is not serviced by our logistics division we may cancel your order and refund you.
  • The Tags and Packaging of the Product must be retained and not damaged. 
  • If the customer orders a wrong sized T-Shirt we will not exchange the product. If we send the wrong sized T-Shirt we will exchange the products.
  •  If the order has been processed and the product is delivered to the customer is faulty, damaged in transit, delivered partially or delivery of wrong product takes please we will issue a refund.
  •  However, if a customer submits wrong information for lenses for glasses frames then Eyewear Labs will only refund money for eyewear frames. No refund will be issued for any lenses of any type, prescription, size and color if they were wrongly ordered by the customer.
  • It is customer’s responsibility to not accept damaged shipment or if the package is already opened. After opening of package if the product is damaged, customer should write or call us at our customer support and log in the issue within on the same date of product received. If customer does not log in the complaint within the time frame mentioned above, then Customer will not get free returns in such cases.
  • All refunds will be credited in your ***Eyewearlabs Wallet within 48hrs after the product is received at our Warehouse.