FAQs
ORDERS
How do I order?
You will need a valid eyeglasses prescription and your pupillary distance (PD) which must be issued by a registered optometrist or ophthalmologist and should not be older than 2 years.
Pupillary Distance (PD) - Your PD (Optional) is the distance in millimeters between your pupils in each eye and helps us position your lenses. You can ask your optometrist or ophthalmologist to include this number with your prescription.
Pupillary Distance (PD) - Your PD (Optional) is the distance in millimeters between your pupils in each eye and helps us position your lenses. You can ask your optometrist or ophthalmologist to include this number with your prescription.
What if I need to change my order?
At Eyewear Labs we strive for great service and as a result our orders are processed promptly. We will however do our best to accommodate any changes to your order. To change or cancel an order email us at support@eyewearlabs.com.
How to track the status of my order?
To check the status of your order please log in to your account using your registered email address and password.
Or
Go to order tracking page and follow the instructions.
How do I order multiple pairs of glasses with different prescriptions?
Please place separate orders for each pair of glasses using different prescriptions.
PRESCRIPTIONS
What do I need to know about my prescription before I order?
Before placing your order please ensure your prescription:
- is valid and written by a licensed optometrist/ophthalmologist; i.e. a prescription that is less than 2 years old (may differ from case to case).
- is for glasses and not contact lenses.
- includes your pupillary distance (PD). Your PD is the distance in millimeters between your pupils.
- is valid and written by a licensed optometrist/ophthalmologist; i.e. a prescription that is less than 2 years old (may differ from case to case).
- is for glasses and not contact lenses.
- includes your pupillary distance (PD). Your PD is the distance in millimeters between your pupils.
How do I obtain a prescription?
You can obtain your prescription from your local optometrist. Don’t forget to ask him to include your pupillary distance (PD).
What prescription strengths can you fill?
Lenses: We currently offer standard single vision lenses as well as high index single vision lenses. High index lenses are even thinner, lighter and flatter than our standard lenses. We recommend high index lenses when your prescription has a SPH (Sphere) of greater than +4 or less than -4.
All our lenses are European engineered, lightweight and have anti-scratch, anti-reflective, water repellent and UV protection coatings (lens features that competitors would normally charge you extra for).
All our lenses are European engineered, lightweight and have anti-scratch, anti-reflective, water repellent and UV protection coatings (lens features that competitors would normally charge you extra for).
PRODUCTS
What different lens types do you offer?
Eyewear Labs currently only offers single vision lenses. All our lenses are lightweight.
Where can I find the frame's measurement?
Please find it at Frame Guide section.
What's the best way to clean my lenses?
Day-to-day cleaning:
Use our premium quality special micro fiber cloth provided in your Eyewear Labs Pouch.
Use our premium quality special micro fiber cloth provided in your Eyewear Labs Pouch.
SHIPPING, RETURNS & EXCHANGES
How long will it take for me to receive my glasses?
Delivery times to cities within India will take 5 to 7 working days.
How can I get my glasses delivered quicker?
Can’t wait to get your new pair of glasses? Not to worry, let us know by mailing us at support@eyewearlabs.com and we will expedite your order for an additional fee.
What does shipping costs?
Hurray!!! Its Free.
PAYPAL CASHBACK
How can i get the cashback?
Paypal directly credits cashback to your paypal account under the following circumstances:
- It's a new Paypal account (Less than 24 hours old)
- First ever transaction using the new Paypal account.
Please note that both the conditions are mandatory to get cashback.
What if i qualify for the cashback but don't receive it?
If you do not get Cashback even when the above two conditions are true, you can directly contact Paypal Customer Care with the details of your transaction.